Returns & Exchanges
Filson stands behind the quality of our goods and offers a 30-day return window for items in new, unworn condition with original tags attached. We aim to make the process as rugged and reliable as the gear we build.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.
Print Shipping Label
Generate and print your prepaid UPS return shipping label directly from the portal; a flat return shipping fee will be deducted from your final refund.
Pack Your Gear
Securely pack the items in their original packaging, ensuring all hangtags are included, and affix the prepaid shipping label to the outside of the box.
Drop Off and Track
Hand your package to any authorized UPS location and keep your tracking receipt; once received at our warehouse, please allow 5-10 business days for processing.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing