Frequently Asked Questions
Everything you need to know about our rugged apparel and legendary service.
What is the Filson Lifetime Guarantee?
We guarantee every item purchased from Filson. If you are not satisfied with your purchase, please return it for an exchange, credit, or refund. We also repair damage caused by normal wear and tear for the lifetime of the product.
How long will it take for my order to ship?
Standard shipping typically takes 3-7 business days within the United States. Expedited shipping options are available at checkout for faster delivery.
How do I care for my Tin Cloth or Rugged Twill products?
Do not wash or dry clean Filson oil finish fabrics. Wipe or brush clean with a damp cloth and re-wax as needed with Filson Oil Finish Wax to maintain water repellency.
What is your return policy?
We accept returns of unused, unwashed items in original packaging within 90 days of purchase. Please note that personalized or custom-made items are final sale.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and duties are calculated at checkout based on your location and order value.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.